Effective Date: September 7, 2026
BazaarGrid wants customers to receive the correct product in acceptable condition.
Eligible products may be returned within:
30 days from the date of delivery
Requesting a Return
Before returning a product, contact:
Please include:
- Order number
- Product name
- Reason for return
- Photos, if the item is damaged or incorrect
Return instructions will be provided after the request is reviewed.
Standard Return Conditions
For a standard return, products should generally be:
- Unused
- In resalable condition
- Complete with main accessories
- Returned in original packaging where reasonably possible
Damaged or Defective Products
If a product arrives damaged, defective, or materially different from the order, contact us promptly.
After review, we may provide:
- Replacement
- Replacement parts
- Refund
- Other appropriate solution
Incorrect Items
If you receive the wrong product, contact us with your order number and photos.
We will review the issue and arrange an appropriate resolution.
Return Shipping
If the return is caused by a verified defect, damage, or fulfillment error on our part, we will provide an appropriate return solution.
If the return is due to preference, change of mind, or other non-defect reasons, the customer may be responsible for return shipping costs.
Refund Timing
Once an approved return is received and inspected, refunds are generally processed within:
3–7 business days
Refunds are normally sent back to the original payment method.
Your bank or payment provider may require additional time to display the completed refund.
Non-Returnable Situations
A product may not qualify for a standard return if it:
- Has been heavily used
- Has been damaged after delivery
- Has been materially modified
- Is missing important components
- Was specially configured or produced for a confirmed business order
Any special-order restrictions will be communicated before purchase where applicable.
Order Cancellation
If you need to cancel an order, contact us as quickly as possible.
Orders that have not yet entered shipment processing may be eligible for cancellation.
Once an order has shipped, the regular return process applies.
